Introduction
Welcome to Alternative School. We are committed to protecting the privacy and security of all our users, especially our students. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online educational platform and services.
By enrolling in our programs or using our platform, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.
Information we collect
Student information
When students enrol in our programs, we collect:
- Full name, date of birth, and gender
- Contact information (email address, phone number)
- Location information (country, state/province, city)
- Current grade level and education system (Nigerian, UK, Canadian)
- Selected program and subject preferences
- Academic records and performance data
- Attendance records for live classes
- Assignment submissions and test results
- Communication with teachers and support staff
Parent and guardian information
We collect parent or guardian information including:
- Full name and relationship to the student
- Contact information (email address, phone number)
- Payment and billing information
- Communication preferences
- Feedback and survey responses
Technical information
When you use our platform, we automatically collect:
- Device information (type, operating system, browser)
- IP address and general location data
- Login times and session duration
- Pages visited and features used
- Video class recordings (for educational review purposes)
How we use your information
We use the information we collect to:
- Provide educational services: Deliver live classes, assignments, tests, and study materials tailored to each student's curriculum
- Track academic progress: Monitor student performance, generate report cards, and provide personalised learning recommendations
- Facilitate communication: Enable interaction between students, teachers, parents, and administrators through our secure platform
- Process payments: Handle enrolment fees, subscription payments, and issue receipts
- Improve our services: Analyse usage patterns to enhance our platform, curriculum, and teaching methods
- Send important updates: Notify users about class schedules, assignment deadlines, and policy changes
- Ensure safety: Monitor communications to protect students from inappropriate content or behaviour
- Comply with legal obligations: Meet regulatory requirements and protect our legal rights
What we never do
- We never sell student data to third parties
- We never use student information for advertising purposes
- We never share academic records without parental consent
Data protection and security
We implement industry-standard security measures to protect your information:
Technical safeguards
- Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
- Secure storage: Personal information is stored on secure servers with restricted access
- Regular backups: Data is backed up regularly to prevent loss
- Firewall protection: Our systems are protected by advanced firewalls and intrusion detection
- Access controls: Only authorised personnel can access personal information, and all access is logged
Organisational safeguards
- Staff training on data protection and privacy best practices
- Regular security audits and vulnerability assessments
- Incident response procedures for data breaches
- Confidentiality agreements with all employees and contractors
While we take extensive measures to protect your data, no system is 100% secure. We encourage users to maintain strong passwords and report any suspicious activity immediately.
Student privacy protection
Protecting student privacy is our highest priority:
Age requirements
- Students under 18 must have parental or guardian consent to use our services
- Parent and guardian information is required during enrolment
- Parents have full access to their child's academic information at all times
Classroom safety
- All live classes are monitored by administrators
- Chat and messaging features are supervised for appropriate content
- Students can only communicate with verified teachers and classmates
- Class recordings are stored securely and only accessible to enrolled students
Limited data sharing
Student information is only shared with:
- Assigned teachers for educational purposes
- Parents and guardians (full access to their child's data)
- School administrators for platform management
- Third-party service providers under strict confidentiality agreements (e.g. payment processors)
Parent and guardian rights
As a parent or guardian, you have the right to:
- Access: View all personal information we hold about your child
- Review: Access your child's academic records, grades, and attendance
- Correct: Request corrections to inaccurate information
- Delete: Request deletion of your child's account and associated data
- Control: Manage communication preferences and notification settings
- Export: Download your child's academic records and data
- Opt out: Withdraw consent for data collection (this may limit service availability)
To exercise these rights, contact us at info@alternativeschool.live
Third-party services
We use carefully selected third-party services to operate our platform:
Payment processing
- Secure payment gateways for processing enrolment fees
- PCI-DSS compliant payment processors
- We do not store complete credit card information on our servers
Video conferencing
- Our own embedded live video engine (Daily.co / 100ms)
- Secure, encrypted video and audio transmission
- Recording storage for educational review
Cloud storage and hosting
- Reliable cloud infrastructure for platform hosting
- Secure file storage for assignments and materials
- Data centre locations in compliance with regional regulations
Communication tools
- Email services for notifications and updates
- SMS services for urgent alerts (with consent)
- Customer support platforms
All third-party providers are bound by strict data protection agreements and are required to protect your information according to our standards.
Data retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Active accounts
- Personal information is retained while your account is active
- Academic records are maintained throughout enrolment
- Class recordings are available for the duration of the program
Inactive accounts
- Academic records are retained for 5 years after program completion
- Personal information is deleted 2 years after account closure
- Financial records are kept for 7 years for tax and audit purposes
Account deletion
You can request account deletion at any time. Upon request, we will:
- Delete personal information within 30 days
- Anonymise academic records for statistical purposes
- Retain only the information required by law
Your privacy rights
Depending on your location, you may have additional rights under applicable privacy laws:
GDPR rights (European users)
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
International users
For users outside Nigeria, the UK, and Canada, we comply with applicable local privacy laws. If you have questions about your rights, please contact us.
Changes to this policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email and platform notifications. Continued use of our services after changes indicates acceptance of the updated policy.
Contact us
If you have questions or concerns about our Privacy Policy or data practices, please reach out through any of the channels below.